Frequently asked questions.

Open Book, set pickup + drop, choose a category, and confirm. You’ll see an ETA and fare estimate before you request. Once a partner accepts, you can proceed to payment and track the ride.

Yes. RYDEX supports bikes, cars, SUVs, vans, and trucks. Availability depends on your location, time, and which partners are online.

You can pay by cash (and if enabled in your deployment, online payments). RYDEX shows your payable amount during checkout and marks the booking as confirmed once the payment step is completed.

Yes. You can cancel from the booking/checkout flow while you’re waiting for acceptance. If a driver is already assigned, cancellation rules may apply based on your deployment policy.

Yes. Partners get real-time booking status updates. Riders can also view live status and ride progress on the ride screen.

If no one accepts within the time window, the request may expire. You can retry with a different category, nearby pickup point, or adjusted time.

We use authenticated sessions and role-based access for admin/vendor features. Always run with strong secrets in production and restrict admin accounts to trusted users only.

Partners submit onboarding details and vehicle information. Admins review vendor verification and vehicle pricing/media before approving access to accept rides.